Facebook feature: Help people start a conversation with your Page
Web Applications Asked by Diane on January 10, 2021
The Facebook feature in Settings/Messenger called “Help people start a conversation with your Page” is no longer there, so I can’t turn it on or off. But when people visit my page, the Messenger pop up is asking the wrong questions for my type of business. How do I either edit the questions or turn off the Chat window pop up? I don’t want to turn Messenger completely off, I’d like potential clients to still be able to Messenger me with actual questions they may have. I’d really appreciate help with this!! Diane 
One Answer
I found how to turn off the suggested questions! It's in Inbox -> Automated Responses -> Frequently Asked Questions. You can turn them on or off, and even write your own suggested questions. I turned mine off! Yay!!
Answered by Diane on January 10, 2021
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