What is the purpose of a swap button in an airline booking app?
User Experience Asked by Steven Souter on January 30, 2021
I am new to the community so I appreciate all replies 🙂
First, what is the official terminology for this type of button?
Second, what purpose does it serve in booking a flight?
One Answer
It's to save the user time from having to re-input values.
I've heard it called a swap button, but that's informal.
This is a common pattern in applications where a trip is being planned (or en route). It allows users to quickly reverse the start and end destinations.
The principle behind it is more important to know: don't make users do more work than they need to.
Answered by Mike M on January 30, 2021
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