Super User Asked by user1480864 on November 3, 2021
I have Dell Inspiron 15z running with Windows 10. From quite sometime, I am facing mouse jumping & movement issue. When issues appears, I will see circles around screen. This issue appears after sometime using laptop rather appearing immediately. After recent OS updates, it is appearing more frequently; earlier shutdown & restart PC would let me work for couple of hours.
I have removed default touch pad mouse hardware or ensuring it’s driver updated but nothing helped. Is there anything I can do to fix this?
Update:
Sometimes, this issue will be observed when I turn-on laptop first time and won’t be able to login. Have to try multiple restart (forceful) to get rid of it.
Sometimes, this issue appears after hours of uses. If I have multiple browser tabs open, closing that particular tab will not temporarily will not show that mouse problem. BUT it is surely not related to browser.
Multiple restart/shutdown, temporarily helps to get rid of issue.
I am yet to try all solutions provided but this laptop is not covered warranty.
Possibly this is a motherboard chipset soldering / heating issue. The north bridge of the mobo is responsible for video rendering, and due to overheating (and cold soldering) the chip starts acting weirdly. There's nothing much you can do at home, better diagnostics can be done in the lab (and chip replacement if possible). Check if the laptop is still under warranty, and consider replacing the motherboard. Just to make sure - if you have a spare hdd drive you can try and install clean OS, and then run some video check like 3dmark. If it fails / starts to glitch / gets stuck - chipset.
Answered by Viacheslav Safronov on November 3, 2021
The problem is usually with the touch screen, but I don't know what kind of operation you did when you "removed default touch pad mouse hardware". Maybe you should undo what you did and follow the advice below.
The usual advice given by Microsoft is :
Method 1 - Hardware and Devices troubleshooter
Method 2 - reinstall the Human Interface Devices driver
If this does not help :
Answered by harrymc on November 3, 2021
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