Can't drag & drop files into library and users cannot download files

Question

I have a document library that contains about 8000 files in various folders in SharePoint Online.

Up until today, I haven't had any issues, but starting today, I can no longer drag & drop files into any of the folders. When I drag a file over the library, it says the normal "Drag the items to any location" but dropping them does nothing.

I can use "New -> Item" and upload files individually however.

Another user who needs to get the files now goes into the library and does not have a Download button on the bar at the top of the library. She only has "Delete Item" and "Move To".  That's it.

I created a new test document library in the same site, and I can drag & drop to it without a problem. Did MS roll out some restriction today?

Hellofiona_MSFT · Answer

You can check the following to troubleshoot your issue:

Try to clear the browser cache and switch to another browser to check if the issue exists.

Check what’s the permission of you and another user with this library via library settings->permissions for this document library.

Can't drag & drop files into library and users cannot download files

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