Remote Desktop Connection Screen is totally black but server is working perfectly

Server Fault Asked by MonsterMMORPG on August 17, 2020

Server is working perfectly but when I do RDC screen is only black. This happened before and I fixed it by powering off the server via KVM/IP, but I don’t want do that again. How can I fix this issue.

OS: Windows Server 2008 R2 Web Edition SP1

14 Answers

I've seen this happen before 3 or 4 times when a user just closes their session instead of logging out of it. Please try the things in the KB article above under JohnThePro's answer.

Correct answer by jschorr on August 17, 2020

When windows 10 goes into the blank screen on RDP --> Ctrl+Alt+end ---- this takes to screen where you can see Task manager
--> Start task manager
--> run new task cmd.exe

taskmanager window

--> To initiate a Restart, type:
shutdown /r /t 0 then press Enter

Answered by Pal Je on August 17, 2020

Many people, including me and many, have problems with this. However, there is a lot of information full of confusion. An easy way for those who have this problem in ARP connection. This problem is mostly caused by the ARP connection being left open.

SOLUTION: FOR DC SERVER: Write a rule from Server GPO. In case of disconnection or exit, log out within 5 minutes. Hello to everyone, If there are programs that need to remain open on the current server, apply the rule only for computers that will connect.

*Note! * Doing 5 minutes will minimize possible risks.*

TERMINAL SERVER: Apply the rule you will create on the DC Server only for the terminal server or apply it to the users who will connect.

If you have difficulty in creating rules, just write an answer.

Answered by Celal Şahin on August 17, 2020

Press CTRL + ALT + END and hit the Task manager. Log off and log in back again. It happens if user disconnects the session but not log off properly.

Answered by Vinodh Kumar on August 17, 2020

I had a similar issue remoting into a desktop running Windows 10. The desktop had 2 monitors, one plugged into the on-board graphics and one in a dedicated graphics card. Unplugging the monitor that was using the on-board graphics fixed the issue... presumably something in one of the drivers isn't playing nicely.

Answered by Stuart Moore on August 17, 2020

I really don't know this happened to my server but I clicked the blank screen and typed in my password. Boom, it opened up. So I think, in my case, the login screen was not being displayed.

Answered by Jay Kaluza on August 17, 2020

UAC. UAC is the problem. That bullshit, yes. In my case the first login was successful and working, but any other consecutive attempt was not working. I was getting either a flickering(unusable) or completely black screen, on RDP or directly on the console of the 2012 R2 server. In the Application eventlogs there were lots of errors with eventID 1000(Faulting application name: explorer.exe, version: 6.3.9600.17415, time stamp: 0x54503a3a Faulting module name: unknown). UAC was disabled. I just enabled it, reboot the server, and then I was able to log in with multiple working sessions. I even disabled back UAC and reboot the server again and things were working normally. Beware of UAC :)

Answered by Ticoloco on August 17, 2020

Found this article it list quite alot of possible reasons and their solutions regarding this issue, I was able to fix my issue with by enabling sessions limits as described in the article.

Answered by karan on August 17, 2020

Here is how to work around the issue. All the above else failed for me.

I am using Windows 7 home Edition.

Before Connecting To RDP,

Click the link with the words "Remote desktop Connection" Link. Ensure you click the link with these words, not the actual URL or saved RDP name.

When the RDP window opens up, click the Options button at the bottom.

Change to Display properties by clicking the Display Tab.

On the Display Configuration Panel, Change the Screen Resolution slightly each time before clicking Connect.

This will ensure your black screen stays away.

Answered by Deep Kumar on August 17, 2020

This often happens to me when I connect to Windows 7 x64 machine. Solution that I use is pressing Ctrl-Alt-End in the RDP window. This brings up the "lock your computer" screen. Lock-Unlock and you are in!

Answered by demp on August 17, 2020

There is also another KB article with a patch for Windows Server 2008 R2.

I installed this patch to solve the issue.

When a user session is disconnected, the black screen showed up occasionnaly on reconnection.

Answered by Lorenz Meyer on August 17, 2020

Have you tried logging in as a different user? This happens sometimes on my terminal when a session gets stuck logging out. Ending the session from the remote desktops tool fixes it.

Answered by Grant on August 17, 2020

Next time it crops up, there is a specific KB article about this issue.


While logon into a remote server by using remote desktop, the following issues may occur:

  1. A slow logon process.
  2. A black screen appear for a while, until the regular desktop appear.


  1. Disable the use of "Bitmap Caching" on the RDP client.
  2. Verity that the server, client and the network equipment using the "MTU" size.

Answered by JohnThePro on August 17, 2020

Try to get it in full screen mode and then do an alt + tab Maybe it's stuck in a weird application. This technique worked for me once.

Answered by s.mihai on August 17, 2020

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