Journal Office 365 Doesn't Work

Question

my office have Office 365, for audit reason i need to setup one email account to get all inbound and outbound from all users@xxx.com.
i'm already setup in Admin Exchange Center

Compliance management
tab Journal Rules
add new rule (https://prnt.sc/tm0xxa)
set undeliverable journal to (https://prnt.sc/tm0yym)

already wait this rule around a week but i didn't get any email to abc@xxx.com (email account in step no 3)
if any something wrong in my step/configuration?
Thankyou

Ivan_Wang · Answer

The internal recipient could receive the journaling reports, but the external recipient couldn't?
If so, please check if the email senders receive a undeliverable message which is about that the recipient(Journaling email address) rejected the message, or if some spam emails went into recipient's Junk Email folder?
If there were some undeliverable messages in sender's inbox folder or spam emails in recipients' Junk folder, maybe the recipients added your server domain or sender email address to their block lists or spam filters, so you could try to add your server domain or sender email address in recipients' allow lists and then try to send emails again to check if the journaling reports go into recipients' inbox folders.

Journal Office 365 Doesn't Work

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