Salesforce Asked on January 17, 2021
We have 4 approval steps based on a multi-select picklist.
Step 1
If multi-select picklist = (A OR B) OR (A & B)
Will go to Approver 1
Step 2
If multi-select picklist = (C OR D OR E) OR (C & D & E)
Will go to Approver 2
Step 3
If multi-select picklist = (F OR G) OR (F & G)
Will go to Approver 3
Step 4
If multi-select picklist = (H OR I OR J) OR (H & I & J)
Will go to Approver 4
However, since the criteria is based on a multi-select picklist, if User selects A & B & G the record should go first to Step 1 (Approver 1) then it should go to Step 3 (Approver 3) because user included G. Right now it only goes to Step 1 (Approver 1).
Is there a way to achieve this? We need to add a flexibility where the record should also go to other approvers if it includes one of those picklist values.
You will need the following:
Approver i
, Approver ii
, Approver iii
and Approver iv
Example:
A;F
When submit for Approval is clicked, approval process 2Step is entered and Approver 1 approves first followed by Approver 3
Answered by cropredy on January 17, 2021
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