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Unable to instantiate provider for research account locally

Quantum Computing Asked by wei zi on July 19, 2021

When I run IBMQ.load_account(). I have the error information:

C:applicationpythonanacondalibsite-packagesqiskitprovidersibmqibmqfactory.py:192: UserWarning: Timestamps in IBMQ backend properties, jobs, and job results are all now in local time instead of UTC.
warnings.warn('Timestamps in IBMQ backend properties, jobs, and job results '
ibmqfactory._initialize_providers:WARNING:2020-09-21 15:33:39,682: Unable to instantiate provider for {'hub': 'ibm-q-research', 'group': 'Cheng-Guo', 'project': 'main'}: string indices must be integers.

I want to ask about the second warning:Unable to instantiate provider for {‘hub’: ‘ibm-q-research’, ‘group’: ‘Cheng-Guo’, ‘project’: ‘main’}: string indices must be integers.

My account have two provider:
(hub=’ibm-q’, group=’open’, project=’main’)
{hub: ‘ibm-q-research’, group: ‘Cheng-Guo’, project: ‘main’}

I can only use first provider locally. Because of this two question:"https://quantumcomputing.stackexchange.com/questions/12183/ibmqfactory-initialize-providers-error" and "https://quantumcomputing.stackexchange.com/questions/13350/qiskit-ibmq-load-account-fails-on-version-0-20-0".

I have tried to delete my account then save it. But it didn’t work.
I have tried to use qiskit 0.21.0, the newest version in github. But it didn’t work.
I have tried to use qiskit 0.20.1, the version in Quantum Lab(https://quantum-computing.ibm.com/jupyter). But it didn’t work.

The same version of qiskit (0.20.1) cannot be used locally but can be used in quantum lab, so I can only use quantum lab to program now. But quantum lab requires network connection, which is not very convenient.

I have tried to change a PC and install qiskit(version 0.21.0 in default), it didn’t work.

I have read the source code and I still can’t understand why only the research provider don’t work, and only don’t work locally.

Thank you very much if you can help me.

One Answer

Please contact your hub Group Admin to confirm that the email address of the IBM Quantum Experience account you are using has access to this Group.

Answered by IQX4ResearchersProgram on July 19, 2021

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