Error while trying to execute the Quantum Circuits in IBMQ

Question

I have been trying to execute the quantum circuit in the backend of the IBM 16 qubit Melbourne machine. I end up getting
IBMQBackendApiError: 'Error submitting job: "HTTPSConnectionPool(): Max retries exceeded with url: **** SignedHeaders= ** Signature= ****(Caused by SSLError(SSLError(1, '[SSL: WRONG_VERSION_NUMBER] wrong version number (_ssl.c:1108)')))

but when I check my IBMQ account the status of the job is Creating. I do not understand why I get such an error. Can someone help to identify what exactly the issue is?

jyu00 · Answer

Update: This is caused by safebrowse.io blocking the url and sending back a http response (which the client interpreted as a TLS version it didn't understand). Unfortunately safebrowse.io doesn't allow whitelisting a single url, so you'll need to disable it entirely. Here’s a link on how to do it: https://howtoremove.guide/safebrowse-io-virus/#:~:text=What%20is%20Safebrowse.io%3F,compromise%20their%20system%20and%20privacy

A handful of people reported the same issue on Qiskit Slack. This appears to be an IBM Cloud (which IBM Quantum Experience runs on) issue and is still being investigated by them. Unfortunately the only workarounds are

use a VPN or
use a different network or
submit your jobs through IBM Quantum Experiment Quantum Lab (jupyter notebook)

Error while trying to execute the Quantum Circuits in IBMQ

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