TransWikia.com

Why can't I get my Canon 60D to connect to EOS Utility 2?

Photography Asked by Samuel Charpentier on February 13, 2021

So I’ve spent the entire afternoon trying to get EOS Utility to detect my 60D without breakthrough and I’m desperate for help!

What I have done so far:

  • Updated anything that could be updated on my computer
  • Restarted many times
  • Uninstalled and reinstalled EOS Utility 2 and 3 and any other canon software
  • Tried all the USB ports on my computer (over 20)
  • Tried 2 different cables
  • Tested the cables and SD cards in an T7i with success (was able to connect to EOS Utility 3 and offload my pictures that way)
  • Updated the camera’s firmware
  • I’m on windows 10 64 bit so I uninstalled the camera through Device Manager

I’m out of ideas at this point… It worked last week if you can beleive it, and I changed nothing to the setup since! I really like that my pictures gets automatically sorted by dates and that it’s noted that the pictures were transfered at least once. I know I can just throw the SD card in the reader and call it a day but I enjoy my things working as intedted and as usual!

Update:

I was able to get my hands on a second windows 10 computer that already had a known working EOS utility 2 (a laptop from work) and connecting the 60D to this laptop was detected correctly and I was able to use the software as usual. This probably means a deeper problem than eighter the camera, cable, usb controller or software. Perhaps a registry error of some kind.

I’ll keep this post up to date if I ever get to fix this without a fresh Windows 10 install…

Update:

I’ve found some Canon documentation that recommended to restart after uninstalling EOS Utility software, so I did. Afterward, I did a c:/ drive search for "canon", and removed everything that was Canon related. I also cleaned up the registry of any traces of "Canon" or "EOS" including the device cache for my camera… Or at least until I was sick of it because noting relevent came up after a while. Afterward, I restarted again. Re-installed the EOS Utilities. Restarted again. And… Nothing, still don’t work. I cannot make heads or tail of this issue and now I am truely out of resources…

Please, if someone out there knows this issue’s solution, help!

Add your own answers!

Ask a Question

Get help from others!

© 2024 TransWikia.com. All rights reserved. Sites we Love: PCI Database, UKBizDB, Menu Kuliner, Sharing RPP