Fuji 35mm 1.4 stuck in manual focus mode?

I know that to go into autofocus mode the lens ring needs to be pulled out. However mine is completely stuck! I am a member of the Fuji VIP program and have received a faulty lens before. I got this Fuji XF 35mm 1.4 lens 2 years ago but rarely use autofocus. My first time playing with it and I realize the focus ring is completely stuck and will not pull out to autofocus mode. Any suggestions? I have no idea how to fix this if it is even fixable.