Lowe's won't accept their store credit - any recourse?

This seems like it should be an easy fix. If the license doesn't match due to a typing error, then presumably most of the information would be correct, or close to correct, so viewing what they have side by side with your info should nearly line up. If not, then maybe the typo was in the credit ID- meaning that your information got assigned to a different store credit ID. They may be able to look it up that way, but it wouldn't surprise me if they can't search for all store credit by person.

As for what to do? Does the card containing the store credit have a phone number on it? If yes call it and see if they can fix it for you. If not, I'd try the customer support counter at the store, preferably the one that issued the card.

I agree with the answer here that this is likely something that can be fixed if you're willing to push a little bit. Still, there might be an even easier way: just purchase something from Lowes online using the credit. Most likely the online purchase form doesn't try to verify that the card matches your ID. As long as the product is in stock, you should be able to order for pickup in-store, so you wouldn't have to wait for it to be delivered to your house. EDIT: Unfortunately, a merchandise return card can not be used for Lowes.com or LowsforPros.com.