How to trace a failed SEPA bank transfer

Question

A UK bank initiated a transfer for a client of mine to my own account. The wire was in EUR and my account is an IBAN EUR account. 7 days passed and the money are not with me. They did not return to the sender either. After talking with my bank they told me my account supports only SEPA payments and because the sender did not use SEPA the transfer was not successful. I asked the sender to initiate a trace with Natwest, but no results for 3 days now. My bank claims they cannot trace since the money never reached them. Any experience with such a scenario? What should I do?

Dheer · Accepted Answer

My bank claims they cannot trace since the money never reached them.

Your bank is right. They can't generally trace this.

I asked the sender to initiate a trace with Natwest, but no results for 3 days now.

Natwest should be able to trace and confirm it. This usually takes anywhere from 7 to 10 days.

How to trace a failed SEPA bank transfer

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