Phone socket replacement

Question

I have a faulty phone wall socket which I think needs replacing. I am not very familiar with this type of technology so I don’t know what I need. I have attached a pic of the one I have now. The problem is that the wire going into it doesn’t click in to place, it sort of comes back out naturally. It was held in by a big wooden speaker but that no longer seems to work. I can get a dial tone if I push it in with all my force but that’s not really a suitable solution. Any help is much appreciated.

Jasen · Answer

Jusdging by the circle-T logo I think that's a master socket, in which case it's British Telecoms problem not yours. call BT and tell them your phone socket is malfunctioning. they'll send out a technician to replace it for you.

Answered by Jasen on March 11, 2021

Owain · Answer

If it's your only socket it should be a master and replaceable with an Openreach Linebox.
https://www.youtube.com/watch?v=jbfHMsP6IsE
https://www.ebay.co.uk/itm/NTE5C/254283763063
Note - if you do want Openreach to replace it for you, you'll have to book that through your phone provider (whether that's BT, Talktalk, Sky, Plusnet etc) as Openreach don't deal with consumers.
If it's an extension socket, just replace it with a LJU 2/3A.
https://www.ebay.co.uk/itm/BT-Socket-LJU2-3A-/221531118698
For that you will need an IDC insertion tool (included by that seller)
Details on UK telephone wiring (and how to tell the difference between master and extension sockets)
http://www.rob-r.co.uk/other/UKphonecatwiring.htm

Phone socket replacement

2 Answers

Add your own answers!

Ask a Question