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Garage door trolley no longer attached

Home Improvement Asked by Felix Labelle on June 22, 2021

The trolley on our garage door is no longer attached to the garage door opener track (with the operator) and the arm is hanging loose. I wasn’t there when the trolley fell off the track, but was told that the trolley was disconnected from the operator and fell off when the garage door was lifted up.

  1. From my research this doesn’t seem to be a common issue. What could
    cause this? I don’t see any obvious damage to the trolley, but can
    post additional pictures if need be.

  2. Does this mean the trolley needs to be replaced?

  3. How can I reattach the trolley? I don’t see an easy
    way to slip it over the track, so it seems like the only options are
    taking the trolley apart and putting it back together once it’s back
    in place or taking the track down and then slipping the trolley
    over.

— Edit(s) —
Current state of the door
Garage door down

Picture of the trolley
enter image description here

One Answer

I fixed this issue by calling our neighbor, who realized that the trolley was too loose and the left lip was a bit curved. We flattened the lip (with a hammer) and then squeezed it along the other axis (v-shaped cut) using a vice. We then slipped the trolley back on and it worked without any issues.

Note: When squeezing the trolley to get a tighter v-shape, the metal is rather springy. You need to tighten the vice quite a bit to get it to deform the right amount.

Correct answer by Felix Labelle on June 22, 2021

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