Checklists for instruction - direct or second person?

Question

For instruction within a professional org, we utilize checklists for the specific parties to self-assess their "products". Because there is some unfamiliarity with the subject matter, we initially approached the checklists using second person to feel more approachable.
Example: During keyboard testing, can you clearly see where the focus is on the page at all times?
However, I think it may be better to be more direct, removing second person as checklists are instructional and direct.
Example: During keyboard testing, is focus visible at all times?
Is there a rule of thumb that applies here?

FeliniusRex · Accepted Answer

Which is preferred really depends on the culture at your organization. However, saying it concisely using the imperative mood is both more efficient to write and has a stronger impact (e.g. your second example). It's a checklist -- people do not expect niceties, but quick help to get something done.

Correct answer by FeliniusRex on December 30, 2020

Checklists for instruction - direct or second person?

One Answer

Add your own answers!

Ask a Question