TLS handshake failure

We have an ODBC Driver trying to connect through TLS , but fails.
We tested using openssl with the following command and worked fine:

openssl s_client -connect xxx.com:31020

the server accepts TLS 1.0 to TLS 1.3 (downgraded just for debugging)

While Trying to connect , here is the wireshark handshake capture flow:

and also while expanding the client hello TLS, this is what we have :

Any idea what’s causing the handshake not to start properly?