Ask Different Asked by Jaime Sanchez on December 26, 2021
After upgrading to latest iOS I get a message asking to approve my phone from another device.
Problem 1: I do not have another device. Is apple forcing customers to have more than one device? or how do i fix this?
Problem 2: It also gives me a message, “Can’t approve this iPhone”. If I click there it warns you that the only way to continue will be by resetting all my info on iCloud which is something I DO NOT WANT to do.
I just sorted this issue out on my phone with somebody from Apple customer service.
All you have to do is to go to the bottom of the page where it says something like: "Can't approve this iphone?", click on this option and you will have to reset your encrypted data. Don't worry because you will lose nothing. This encrypted data is connected to your Keychain option in your iphone which stores your passwords you use to automatically loggin into different apps. You will just be asked to re-loggin, if this will be the case, when you will use an app for which you've saved the loggin password. Once you followed all steps in resetting your encrypted data you will be redirected back to the original screen and you will have to click again on "Continue", enter again your password for your Apple ID account and this should be all. Your phone should work and it will be approved.
I hope this helps.
Answered by Vladanea on December 26, 2021
I had the same problem. I actually had an old ipod associated with my account that I didn't realize and had to remove it.
Go to: https://appleid.apple.com
And choose "Manage your Account".
Look at your devices and see if you have any old devices. If so, remove them. That is what worked for me.
Answered by user281508 on December 26, 2021
There should be the option to receive a SMS code instead (if you have a phone linked to your Apple ID). If you didn't receive this option whilst setting up your iPhone then skip and once you are in the springboard you can go into settings and do so via the iCloud settings panel.
Answered by Ryan on December 26, 2021
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