Xbox network connection wont stop testing

Question

I've been trying to connect my Xbox 360 to my home network to update a game but it is just continually testing the network connection? I tried unplugging and plugging it back in after 5 minutes and stopping and restarting test but no dice. suggestions?

burgoyne · Answer

First, try to power cycle your console. The instructions are here. But you can follow these steps:
 1. Hold down the console power button for 10 seconds
 2. Press console power button (to turn it back on, your cache and some settings will now be cleared)

Optionally:
 1. Settings -> System Settings -> Storage -> Clear System Cache

I would also try to unplug/ power off your router/ modem (both if separate). Keep it unplugged for 30 seconds or so before powering back up.

Xbox network connection wont stop testing

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