Sims 4 thumbnail error

Question

I've been having some issues with the Sims 4. My thumbnails are constantly glitching up, and it's quite a nuisance. This has happened in the previous games, too -- so I'm not sure if it's my computer, or what.

Here are my specs:

Windows XP Home Edition, SP3
Pentium Dual Core CPU E400 @ 2.70GHz
2.69GHz, 2.00 GB of RAM
ATI Radeon HD 4300/4500 Series
DirectX 9.0c

user90998 · Answer

Go to My Documents -> Electronic Arts -> The Sims 4  (or wherever you store your games)

Delete the Cache directory and the localthumbcache file.

Launch Sims 4 again and the problem should be fixed. This happened to me a while ago too.

Dani Joseph · Answer

Diagnose DEP issues:

Open System Properties dialog box.
a. Right click Computer.
b. Select Properties.
c. Click Advanced system settings.
Open DEP-related settings.
a. Click Settings (Performance) > Data Execution Prevention.
Exclude EXE:
a. Add all the files from C:Program Files (x86)Electronic ArtsThe Sims 4GameBin
b. Click OK, do reboot.

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Sims 4 thumbnail error

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