PS4 controller turns off upon sign in

Question

So my controller will turn and stay on fine, but as soon as I choose an account to sign in as, the controller turns off. It will also turn off if I press the PlayStation button. Basically it functions as a normal controller until I try to sign in, then it turns off automatically. Also, if it has a charge, it will turn itself on automatically. I've tried resetting and the share+PS button combo. Neither worked. Any ideas? Thank you.

Shawn Gordon · Answer

Narrow down which end the fault lies - controller or PS4 - by doing the following:

1.) Try using the controller and pairing it with another / different PS4.

2.) Try pairing a different PS4 controller to the PS4 in question.

If the fault is the controller, I'd suggest replacing it.
If the fault lies in the unit, note the BT receiver is near the HDD.

PS4 controller turns off upon sign in

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