Arqade Asked by Kikwater on December 27, 2020
So I just got back to playing on Runescape after many years. I had multiple characters associated with one email. I got back on and could play them. and I had all of my old items and equipment for one of the characters that I was playing on. I was absent for 5 mins and it asked me to re-sign in and it would not let me do that unless I renamed my character. Unfortunately, I cannot get back onto my character that I was playing on before and now I am worried that all of my other characters are now gone.
Are my other characters gone?
Is there anyway to fix this or do I have to give up all of my years worth of playing and start over?
I have found some questions that are supplied by Jagex in their FAQ but none of them seem to fit my specific issue, that I can find.
Runescape being a very old game, I've received many emails over the years saying that my account would be flagged as 'Inactive' and in that way my character name would be freed.
I guess maybe that applied to you?
Now I don't have any knowledge of how accounts in RS are programmed, but I would guess that when you logged in your account everything was fine, but after a little while some checkup in their backend just realised there were now 2 active accounts with the same character name and this cannot stand. So it prioritized the one that had the 'fresher' character name, and thats why it kicked you back to the login screen asking to rename your character.
From this point, we can take all the guesses in the world, but only one person can actually fix this. RS Support. So contact them, and try to figure out the situation. At best you will just have to rename your character and everything will be fine from there.
Answered by Fredy31 on December 27, 2020
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