Problem installing Facebook and other apps

Android Enthusiasts Asked by henry hernandez on August 18, 2020

How can I download apps to my Samsung Galaxy S Duos 2 after I reset to its factory settings? A message keeps on popping: error while retrieving information from server. What should I do, or what is the solution? I already tried downloading Facebook, but same message occurs.

One Answer

Basically the error while retrieving information from server is due to the problem with the play store (settings might be invalid or some other issue with the play store) on your device. You can easily solve the problem with the following steps

  1. Go to "Settings" > Applications

  2. Tap Manage Applications > Select "All"

  3. Scroll to Google Play Store and tap it.

  4. Tap Force Stop > OK > Clear data > tap "OK".

  5. Tap the Back button to get back to the applications list>tap Google Service Framework from the list

  6. Tap Force Stop > OK > tap Clear data > tap "OK".

  7. Now power off wait for few while and reboot the device. Try installing it. Now it should solve the problem.

Note: Please follow the correct sequence of force stop and then clear data in order to solve your problem

Answered by user285oo6 on August 18, 2020

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