Can I send support questions to Google via email?

Question

I've got an issue with a Google app that is nonstandard, so I'd like to write a detailed explanation to the Google support team instead of using the standard forms. Which address do I have to send my request to? I did not find any support addresses even on the contact pages.

Rob N · Accepted Answer

Google does not accept general support queries via emails. They have three levels of support:

help centers for individual products (mostly knowledge base style)
help forums (mostly peer support, though occasionally a Google staffer will drop in)
enterprise support (dedicated support staff, available to Apps Premier and Education customers only)

Can I send support questions to Google via email?

One Answer

Add your own answers!

Ask a Question