Super User Asked by Raymond Lott on November 26, 2021
We have a client that uses 2 domains on different mail servers. Email-A is on rackspace, Email-B’s server is unknown. This has not been a problem so far as we know enough information to configure their email. All of the employees are using Outlook 2016.
One employee now has a problem. When they send email from Email-B the email shows up in Email-A’s sent folder. In fact Email-B doesn’t even have it’s own sent folder. I reset their outlook profile, same problem.
Here’s where it gets weird. I logged in to Email-B on my own PC and when I sent a message it appeared in my personal email’s sent folder. Again, Email-B did not populate it’s own sent folder, instead sending it to the sent folder of whatever other email is configured in Outlook at the time.
At a loss I downloaded Thunderbird and plugged in both of the users emails. Email-B once again populated without a sent folder. However, when I sent a message it created a sent folder within Email-B and placed the sent email inside of the correct folder. When I refreshed Outlook, a sent folder appeared with the sent message from Thunderbird inside of it.
Now if i send a message from Email-B in Outlook it still appears in Email-A’s sent folder. But if I send an email from Email-B in Thunderbird it appears in Email-B’s sent box in Thunderbird and Outlook.
I am at a complete loss.
I logged in to Email-B on my own PC and when I sent a message it appeared in my personal email's sent folder.
Did you add the Email-B to the existed Outlook profile on your PC?If so, it is suggested to add the Email-B account alone to a completely new outlook profile via Control Panel > Mail > Show profile and see if the issue has any difference. Besides, to further confirm your issue, please start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and then send emails to see if the issue has any difference.
Answered by Jeff Yang7 on November 26, 2021
Get help from others!
Recent Answers
Recent Questions
© 2024 TransWikia.com. All rights reserved. Sites we Love: PCI Database, UKBizDB, Menu Kuliner, Sharing RPP