Suggested Article is not showing in my cases

Question

I have dropped the knowledge search in my cases page through Lighting App builder but in my suggested article section. Articles are not showing can you please suggest some solution for showing the articles. I have shown the problem through the below image

administration case community knowledge salesforce1 app

Hariprasath · Answer

To enable suggested articles:

From Setup, enter Support Settings in the Quick Find box, then select Support Settings.
Click Edit and choose Enable suggested articles. Suggested articles and suggested solutions cannot be enabled at the same time.
Choose each audience (channel) that receives suggested articles when submitting a case. Suggested articles are available for the internal app and the portals.
When you're done with the Support Settings page click Save.

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Suggested Article is not showing in my cases

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