Service Setup missing in new developer org Spring '17
Salesforce Asked by Sven Delporte on November 28, 2021
I tried to test the new Lightning service console but I can’t seem to find where I need to activate it.
In the Spring ’17 release notes they talk about Service Setup which should be located under the gear icon but I can’t seem to find it anywhere.
I checked the developer org and I do have service cloud enabled, I am a service cloud user also… but I am seem to miss the menu item.
Does anybody experience the same?
One Answer
An update from my side and partial answer.
I created a sandbox from an existing production org with service cloud users. Switched this to LEX and then on the app launcher you have a Service Console app. When you click on that app and then click on the gear icon, you do have a service setup menu item.
I still could not accomplish the same on a newly created developer org
Answered by Sven Delporte on November 28, 2021
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