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Einstein Reply Recommendations not visible in setup

Salesforce Asked by Azeez on December 7, 2021

As per Summer’20 Release notes Help Chat Agents Respond Faster with Einstein Reply Recommendations is generally available.

But I don’t see ‘Reply Recommendations’ in setup, both in Lightning and classic.

Is this future generally available? or does it require any extra setup to get this option?

One Answer

After reading the documentation clearly, I have realized that the feature is available in Enterprise, Performance and Unlimited editions only. Also, it requires Service Cloud Einstein add-on license.

In my case, the org is Unlimited edition but the license was not available and that is why the option is not visible in setup.

​​​​​​​ I also have verified in both Developer edition and Trailhead Playgrounds, but this option is not available.​​​​​​​

Answered by Azeez on December 7, 2021

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