How to name a tenant that need/dont need maintenance from landlord side?

I found this question but it do not answer my question.

To elaborate, some tenants call very often to landlord or property manager, asking them to come in and screw in lightbulb, change the toilet seat because it broke, etc., while the other tenants are screwing in these lightbulbs and fixing toilet seats themselves. The first ones need maintenance, and the second ones dont need maintenance from landlord side.

Question is, what is the name of the first ones and the second ones?

Google translator returned me, for that word in my language, the word maintenance-free for the second ones, but could a tenant be maintenance-free for landlord?